FAQ

Welcome to the HeatSene Frequently Asked Questions (FAQ) page!
We’re here to ensure your shopping experience is smooth, warm, and worry-free. If you need further assistance, feel free to reach out anytime.

Question #1: How long will it take to receive my order?

Answer:
Our estimated delivery timeline is as follows:

  • Handling time: 1–2 business days

  • Transit time: 6–8 business days

  • Estimated delivery time: 7–10 business days

For full details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes! We offer free shipping on all orders within the United Kingdom.
More details are available in our Shipping Policy.

Question #3: Where is HeatSene located?

Answer:
HeatSene is a UK-based heated gear brand offering a curated selection of heated jackets, vests, gloves, socks, and warming accessories.
Our physical address is:
HeatSene, 18 Montgomery Ave, Chatham ME5 0HA, UK

Question #4: What if I receive a defective product?

Answer:
If your item arrives defective, we will replace it free of charge.
Please contact us and return the item within 30 days.
For more information, refer to our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes, you may cancel your order within 24 hours of placing it.
To request a cancellation, please reach out to us immediately.

Question #6: What is your return policy?

Answer:
We offer a simple, hassle-free return process.
You can find the full details in our Return Policy.

Question #7: When will I receive my refund after returning a product?

Answer:
After we receive and inspect your returned item, your refund will be processed.
Refunds typically appear in your original payment method within 7 business days, depending on your bank or provider.
See our Return Policy for further information.

Question #8: Do your products come with a warranty?

Answer:
Yes! All purchases include a 30-day warranty.
For more details, please refer to our Return Policy.

Question #9: How can I contact customer support?

Answer:
You can reach our support team at:
📧 info@heatsene.com
We’re always happy to assist you.

Question #10: Do you ship internationally?

Answer:
At this time, we ship exclusively within the United Kingdom.

Question #11: Do you have a physical store I can visit?

Answer:
We are an online-only store, allowing us to offer competitive pricing and a wide range of heated gear.

Question #12: Can I place a bulk order for my business or organization?

Answer:
Yes, we do accept bulk orders.
Please contact our support team for more information.

Question #13: What is the process for exchanging a product?

Answer:
Exchange instructions can be found in our Return Policy.
Please refer to that page for complete details.

Question #14: How can I track my order?

Answer:
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment every step of the way.

Contact Information

Store Name: HeatSene
Address: 18 Montgomery Ave, Chatham ME5 0HA, UK
Email: info@heatsene.com
Phone: +44 16 3482 7390

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.